01
Send your request
Email support@noryxride.com with the subject “Noryx account deletion”. Include the phone number or email associated with your account and state that you want to delete it.
Your account
Delete your Noryx account.
Request deletion of your account and associated personal information through Noryx support.
Email your deletion requestHow to request deletion
02
Confirm account ownership
Support may ask for information to confirm that the account belongs to you. Do not send your password, payment-card details or verification codes by email.
03
Receive confirmation
Support will explain the next steps, any information needed and any records that must be retained. Requesting deletion does not immediately close your account.
What happens to your information?
Your request covers your account and personal information linked to it. Information that is no longer needed can be deleted or anonymized following verification and any applicable retention requirements.
Some records may need to remain for legal obligations, transaction accounting, fraud prevention or unresolved disputes. Support can explain the relevant categories, reasons and retention period for your request.
Before you send the request
Mention any active journey, pending payment, delivery or unresolved support issue so it can be considered during the process. Uninstalling the app does not delete your account.
You can also contact support about deletion of specific personal information or another privacy concern.