01Partner standards
Know who you travel with.
Partner onboarding includes identity and eligibility checks. Creating an account alone does not grant verified status.
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Safety & trust
From the details you check before departure to the support you turn to during a journey, safety deserves attention at every step.
The essentials
Clear information, responsible partners and practical precautions help everyone play their part.
01Partner standards
Partner onboarding includes identity and eligibility checks. Creating an account alone does not grant verified status.
02Journey information
Review your pickup, destination and journey details. Confirm the vehicle and partner details shown for your trip.
03Safety gear
Wear your seat belt in a car. For Jaji, use a properly fitted and fastened helmet and follow the motorcycle safety guidance.
04Support
Report unsafe conduct or a journey concern. Include the trip reference and useful details so your report can be reviewed.
Night & intercity travel
Confirm route and service availability before making plans. Selected journeys may require additional passenger or verification details.
Travel beyond your city to other cities and towns. Confirm route availability, share your pickup and destination, and review the fare and return arrangements before your journey.
Plan a journeyCheck night-service availability for your route, choose a suitable pickup point and review any additional requirements. Keep your phone accessible throughout your journey.
Explore services
Safety gear
Every journey starts with the basics. Take a moment to check your safety equipment before setting off.
Your personal helmet
A personal helmet supports consistent fit, hygiene and care on Jaji journeys. Choose a properly fitted helmet that meets the applicable safety requirements, and fasten it before every ride.
Contact Noryx to confirm availability, helmet specifications, pricing and the terms for each option. A properly fitted helmet remains essential for every Jaji journey.
Enquire about a helmetSOS & incident reporting
During an active trip, in-app SOS can send an incident alert and your current location to Noryx where the feature is available.
SOS sends an alert to Noryx; it does not place an emergency phone call. If you are in immediate danger, contact local emergency services directly.
For a safety incident, choose “Safety or incident” in the contact form and describe what happened. Include your journey reference if you have one.
Report a concernFor account, fare, lost-item or delivery questions, choose the relevant support category.
Email support: support@noryxride.com. For immediate danger, contact local emergency services directly.